IMPRECCA RETURNS

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RETURNS

Answer

We do not accept returns / exchanges / refunds on sale items. All SALE purchases are final.

Answer

Yes, you may exchange the item. Items that are not eligible for exchange or returns include intimates, accessories, swimwear & sale items. Please be sure to fill in the returns form provided in your order and return to the address provided. Please note that all exchanges are dependent on stock availability. In all cases, the return items must be in the same condition that you received it (unworn, unwashed, no odour, no make-up, & with all tags & labels attached).

Answer

We apologise for the inconvenience caused. Please contact us directly via the Contact buttons on the website or via support@imprecca.com so that we may rectify the matter.

Answer

Items that are not eligible for exchange or returns include intimates, accessories, swimwear & sale items. Please be sure to fill in the returns form provided in your order and return to the address provided. In all cases, the return items must be in the same condition that you received it (unworn, unwashed, no odour, no make-up, & with all tags & labels attached).

Answer

Once the returned item is received, it will be inspected to ensure it is in its original condition. If the return is accepted, your refund will be processed within 48 hours via the respective payment method used.

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You may return an item for exchange/refund within 30 days of receipt of the item. In all cases, the returned item must be in its original condition (unworn/unused/sellable), with all tags still attached & no make-up stains, or odours.

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All courier costs incurred for exchanges/refunds is at the cost of the customer.

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Please fill in the returns form included in your purchase. Send the return parcel to the below address:

IMPRECCA
First floor
39 Churchill Road
Durban
4001

**Returns are accepted via door-to-door courier only.

SHIPPING

Answer

Pargo Click & Collect is the leading click-and-collect solution for online shopping, with over 3500 pickup points for customers to collect parcels.

Answer

Complete the checkout process, selecting Pargo Click & Collect as the shipping option.

After your order is complete, you will be required to choose from 1 of the 3500 Pargo Pickup Points nationwide.

You will receive a shipment notification along with the tracking / parcel number.

When the parcel has reached its destination at the Pargo Pickup Point, you will receive a notification via email and/or SMS (depending on the contact details provided to us when placing your order). The notification will contain a unique Pargo Click & Collect code that will be requested when you collect your parcel.

When collecting your parcel, you will be required to have the ID document that matches the intended recipient on the parcel; as well as the Pargo Click & Collect code.

Answer

For orders being shipped to a Pargo Pickup Point, delivery will normally take 2 - 5 working days. Delivery to and from some smaller regional areas might take a bit longer.

When collecting your parcel, you will be required to have the ID document that matches the intended recipient on the parcel; as well as the unique Pargo Click & Collect code that was sent to you via email or SMS..

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Yes. The person collecting will have to bring your ID (or a copy) and unique Pargo Click & Collect Code.

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Unfortunately, once the parcel has been handed over by the sender we cannot change the Pargo Pickup Point.

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Please refer to the Track My Order page.

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Your parcel must be collected within 8 calendar days of the first delivery notification. Should it not be collected, it will be returned to us at an additional cost. Therefore, when issuing a refund for the order, the shipping fee will not be refunded.

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You may contact Pargo Click & Collect via support@pargo.co.za or (021) 447 3636

Pargo Click & Collect is available for contact Monday to Saturday 8am - 5pm, and Sunday 9am - 2pm.

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This is the door-to-door courier option.

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Estimated delivery time for main centres is 1 - 3 working days.

Estimated delivery time for outlying areas is 3 - 5 working days.

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Please refer to the Track My Order page.

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Unfortunately, we are unable to change the shipping address of a parcel once the waybill has been created and/or the parcel dispatched.

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