Surat, Gujarat
6 hours ago

FEEDBACK

Imprecca Help

MANAGING MY ACCOUNT

For customer account security we do not allow change of email address, if you need to use an alternative email address please create a new account.

Log in your customer account select “View Addresses" and you can either add a new one or edit an existing one. We are unable to amend the delivery address on an order which has already been placed.

Click the account icon on the top right hand corner. Select “Forgot your password?”. Reset your password by typing the email address associated with Imprecca. This will send you an automated email to reset your account password.

PLACING MY ORDER

We don’t do phone or face to face orders. You will need to place your order online.

Shopping online is not as daunting as it may seem. Here is a step by step process of how you can shop Imprecca online today!

  1. Add item(s) to your cart.
  2. Click the CHECKOUT button in the top right corner of the page.
  3. Fill in your 'customer information' providing a valid email address & shipping address.
  4. If you have a promo code or voucher, you may insert the code in the 'Discount' box & click Apply.
  5. Click 'Continue To Shipping Method'.
  6. Review the shipping information.
  7. If you have selected a PARGO Pick-up Point, this will be completed after checkout.
  8. Click 'Continue To Payment Method'.
  9. Select your payment method.
  10. Select 'Same As Shipping Address' if your Billing and Shipping info are the same. Or select 'Use Different Billing Address' if the addresses differ.
  11. Click 'Complete Order'
  12. If you have selected Pargo as a shipping option. At this point you will need to input your chosen collection point.

To ensure you choose the right item size, we have included a Size Chart on each product page. Please refer to this size chart for guidance.

If you have a promo code or voucher, please insert the code on the page where you insert your customer information in the checkout process.

  1. Promotional codes have specific terms and conditions regulating when and how they may be used, such as minimum spend, qualifying product purchases and the expiry date.
  2. You may only apply one promo code per checkout.
  3. Some promo codes are locked to a user. Please check that the account you are logged in to is the same account that the promo code was sent to.

Once your order has been confirmed you will receive an email notifying you that we have received your order.

Please check junk mail if your email confirmation cannot be found in your inbox.

Unfortunately, once an order is placed, we are unable to make any changes to it.

Once an order has been paid for it is immediately sent to the warehouse where it is packed for delivery. Therefore, we cannot cancel orders that are being processed.

Orders can be cancelled for a few reasons:

  • Payment was not received within the stipulated timeframe of 72 hours.
  • We are unable to fulfil your order due to an inventory error or quality issue.
  • We suspect the order is fraudulent.

PAYING FOR MY ORDER

  • Bank Deposit / EFT
  • Payflex (Credit / Debit Card or 4 Interest-free Installments)
  • Ozow (Instant EFT)

Payflex allows you to PAY LATER or PAY NOW

PAY NOW | This is the credit / debit card option.

PAY LATER | Pay for your order with 4 interest free installments. Pay 25% upfront, & 3 more instalments of 25% over a course of 6 weeks.

Pay Later requires the following:

  • Must be 18 or over
  • Must have valid SA ID
  • Must have valid debit or credit card issued by either Visa or Mastercard

OZOW lets you pay for your order by EFT instantly and securely.

How it works:

  1. Select OZOW in checkout
  2. Select your bank and log in using your internet banking credentials.
  3. Select an account to pay from and enter a reference for your records.
  4. Your bank will send you an OTP (one-time password) or mobile authentication to your mobile phone to verify the payment.
  5. Enter your OTP or accept the authentication message to finalise the payment.
  6. Once complete, we’ll confirm your order.


**Ozow supports FNB, Standard Bank, ABSA, Nedbank, Capitec, Investec ThymeBank and African Bank payments.

Is it Ozow safe?

  • Ozow guarantees the highest levels of security when paying online.
  • Ozow has a Thawte EV SSL encryption certificate which gives their payment processing service an extremely high level of security
  • Ozow acts as a proxy between the buyer and the bank to facilitate a faster, safer and easier payment process for both the buyer and the seller
  • Your online banking login details are NOT stored by Ozow

Unfortunately, we do not offer the COD (Cash On Delivery) payment option.

If you have paid via one of our payment partners you will not need to send through a POP. However, if you have chosen to make payment via bank deposit / EFT, please be sure to send your POP to support@imprecca.com

Please be sure to use your order number & surname as a reference.

If your card transaction has failed the most probable cause is a bank decline. Our credit card provider, acts as a middleman between Imprecca and your bank to process online transactions. The ultimate authorisation for a transaction comes from your bank.

Some common reasons include, insufficient funds, incorrect card details, exceeding daily limits, etc. Some banks automatically disable debit cards for online payments, so you may need to contact your bank to enquire further.

Your order must be paid for within 72 hours to avoid cancellation.

DELIVERY

No, the address chosen in checkout cannot be changed. If there is an issue with your address, please contact us directly via the Contact buttons on the website or via support@imprecca.com

No we do not. If an order is placed with a PO Box address it will be cancelled & the order refunded.

For orders arriving via courier, please allow 1 - 3 working days for your order to arrive. Areas considered to be outlying may take up to 5 - 7 working days.

For orders being shipped to a Pargo pick-up point, delivery will normally take 2 - 5 working days. Delivery to and from some smaller regional areas might take a bit longer.

Unfortunately, we do not offer Next Day or other premium delivery options. When placing an order, please ensure you allow for enough time for the order to arrive to avoid disappointment.

Please see our SHIPPING info page for more details with regards to the estimated lead times of each shipping option available.

If an order could not be delivered due to no fault of ours (i.e. no one was home; we were unable to reach you or we had an incomplete or invalid address) we will attempt a second delivery.

If our second delivery is still unsuccessful, we will attempt to contact you via phone and email to make delivery arrangements with you.

If we are unable to reach you, the order will be returned to our warehouse. You will be refunded the amount for the products excluding the original delivery fee paid.

Please view the Track My Order page.

RETURNS

Yes, you may exchange the item. Items that are not eligible for exchange or returns include intimates, accessories, swimwear & sale items.

Please be sure to fill in the returns form provided in your order and return to the address provided.

Please note that all exchanges are dependent on stock availability.

In all cases, the return items must be in the same condition that you received it (unworn, unwashed, no odour, no make-up, & with all tags & labels attached).

We apologise for the inconvenience caused. Please contact us directly via the Contact buttons on the website or via support@imprecca.com so that we may rectify the matter.

We do not accept returns / exchanges / refunds on sale items.

All SALE purchases are final.

If you would like Items that are not eligible for exchange or returns include intimates, accessories, swimwear & sale items.

Please be sure to fill in the returns form provided in your order and return to the address provided.

In all cases, the return items must be in the same condition that you received it (unworn, unwashed, no odour, no make-up, & with all tags & labels attached).

Once the returned item is received, it will be inspected to ensure it is in its original condition. If the return is accepted, your refund will be processed within 48 hours via the respective payment method used.

You may return an item for exchange/refund within 30 days of receipt of the item.

In all cases, the returned item must be in its original condition (unworn/unused/sellable), with all tags still attached & no make-up stains, or odours.

All courier costs incurred for exchanges/refunds is at the cost of the customer.

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